ABSTRACT
The global pandemic caused by covid-19 forced many countries worldwide to establish severe restrictions on mobility and access to numerous services. Mexico was no exception, and es-pecially food service underwent radical changes that forced businesses to move into or expand food service delivery. Not only organizations suffered this abrupt change, but customers also had to ven-ture into this modality, which was unknown or barely explored for many. Faced with this scenario, organizations showed a lack of knowledge about the customer role that positively contributes to the joint achievement of the expected benefits during the value exchange. This research aims to verify if Customer Participation Behavior (cpb) and Customer Citizenship Behavior (ccb) are related to Customer Value Co-creation Behavior (cvcb) generation in the Mexican food service delivery ecosystem. Through a quantitative research, online surveys based on the cvcb scale by Yi and Gong (2013) were applied. Besides, a hierarchical component modeling was used as a statistical instrument. The results highlight that both cpb and ccb are positively and significantly related to cvcb, being responsible behavior and information sharing the variables most related to cpb. As for ccb, recommendation and helping other customers are the variables with the highest relationship. These findings encourage food establishment managers to reinforce specific actions in order to develop co-creation behavior among their customers, and therefore meet the challenges posed to this service modality. © 2022, Universidad Nacional de Colombia. All rights reserved.
ABSTRACT
Amid the COVID-19 outbreak and the rapid spread of 5G communication technology, video platforms have become one of the most popular social channels for people, including those who feel lonely. Therefore, this paper takes the current popular mobile short video application users as the research object to analyze the impact of loneliness on individual value co-creation behavior and the moderating effect of media attachment. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.